Eligibility Criteria
Integration and Implementation of the WhatsApp Chatbot Solution (Urdu Version) for the period of two years at PTA HQs, Islamabad P56327
Pakistan Telecommunication Authority (PTA). (Pakistan Telecommunication Authority (PTA).) , PTA HQ's, Sector F-5/1.
Bidder's Type
Any
Required Registration
FBR (NTN)
FBR (GSTN)
| Eligibility Criteria | Document |
|---|---|
| Selection Criteria for WhatsApp Urdu: The PTA Digital Assistant, currently operational in English on a WhatsApp-based platform, has proven to be an effective tool for facilitating public engagement and providing regulatory information and services. In order to enhance accessibility and ensure greater convenience for the general public, particularly Urdu-speaking users, PTA intends to introduce an Urdu version of the Digital Assistant. | |
| The Urdu version will be developed and deployed on the existing WhatsApp-based platform and will require secure, reliable, and uninterrupted hosting services to ensure 24/7 availability, data protection, scalability, and optimal performance. To ensure smooth and efficient operations of the Digital Assistant in both English and Urdu, | |
| it is essential to engage a professional service provider possessing the requisite technical expertise, infrastructure, and experience in hosting WhatsApp-based or similar digital solutions. The hosting services shall be procured for a period of two (02) years and following are the selection criteria for evaluating and shortlisting companies/service providers for the provision of the required hosting services:1. Hosting of PTA Chatbot 2. Unlimited incoming / outgoing traffic for PTA Chatbot | |
| 3. Handles thousands of conversations simultaneously without quality loss 4. Responds instantly to customer queries without human intervention 5. Offers communication in various languages to serve diverse audiences. 6. Supports images, videos, PDFs, locations, and audio messages. 7. Backend Control Panel Access to PTA for analytics 8. Provides End-to-end encryption, ensuring secure communication 9. Works seamlessly across Android, iOS, and Web versions of WhatsApp | |
| 10. Quick replies, numbered lists, and buttons for smooth navigation.11. Chatbots can fetch user data and respond in a personalized way (e.g., name, order status).12. Send alerts, reminders, promotions, or OTPs in a controlled and secure manner.13. Can connect with back-end systems like CRMs, ERPs, or ticketing platforms.14. Built-in support to ensure users have opted in for communications.15. Tracks performance, response rates, and engagement metrics. | |
| 16. Users prefer chatting over calling or emailing—easy, fast, and familiar. 17. Chatbot WhatsApp provides end-to-end encryption, ensuring secure communication. | |
| 18. Once Business WhatsApp is activated, regular WhatsApp on handset will no longer function. According to Meta s policy, only one type of WhatsApp can operate per number at a time. You can use your number as usual for GSM calls and SMS services. 1. PTA requires admin rights to manage WhatsApp services under its Facebook account, as we will register PTAs WhatsApp number under PTA, and PTA will remain owner of this number at all times | |